Terms and Conditions

Please read these Terms and Conditions carefully and ensure that you understand it before booking any of Creative Hare's online tutoring services. The Tutor reserves the right to make changes to these Terms and Conditions at any time and for any reason.

Agreement to Terms and Conditions

Last reviewed: February 2024

Please read these terms and conditions before booking any of Creative Hare’s online tutoring services.

The Tutor reserves the right to make changes to these terms and conditions at any time and for any reason.

Unless otherwise communicated ahead of an online lesson, all tuition will take place from the Tutor’s home based in Devon.

I adhere to being on the Disclosure and Barring Service (DBS) Update Service and will remain a member of the Tutors Association (TTA), the only UK government recognised tutoring body.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

‘Client’: (You) The party requesting tuition. This is assumed to be the individual who contacts Creative Hare (Clare Lloyd), unless otherwise stated.

‘Tutor’: Clare Lloyd

‘Online lesson’: A period of time during which the tutor agrees to engage in tuition for the client.

‘Online Tutoring Services’: refers to a range of services: private, one-to-one online tuition, courses and workshops.

‘Tuition Fee’: The amount chargeable for each online tutoring service.

2. Private Online one-to-one Tuition

2.1 If the Tutor arrives late to an online lesson, the Tutor shall make up the lost time, either at the end of the lesson or another agreed time.

2.2 If the Client arrives late for an online lesson the Tutor will not be able to make up for the lost time.

2.3 If the Tutor cancels an arranged lesson less than 24 hours before the lesson is due to begin, then the Tutor will do her best to rearrange a subsequent lesson, up to the same duration.


3. Online Courses and Workshops

3.1 All courses and workshop fees are non-refundable.

3.2 In the event that a Client’s payment has been processed but the course is ¬†already full, the Client will be informed via email and given a full refund, which should be processed within 10 days.

3.3 In the unlikely event of a last-minute cancellation, the Client will be notified by email and text message. Clients should ensure the Tutor has their up-to-date contact details.

4. Private Online Lesson Duration and Fee schedule

4.1 Tuition fees are payable by the Client either as a one-time payment or via an agreed payment plan of equal instalments on a monthly basis until the full fee is paid.

5. Termination

5.1 The Client is free to cancel private one-to-one tuition at any point in the year. The Client is required to communicate their wishes to the Tutor, either by phone or email.

5.2 The Tutor reserves the right to end this agreement with appropriate notice.

If the Client has any questions regarding this agreement, the Client can send an email to